our approach to change

We have a flexible approach. For smaller clients we might run a single, organizational development workshop. For big, complex businesses, we can put together a more ambitious programme comprising up to six stages.

1 | Understand the current situation and the challenges you face through a combination of interviews and background reading.

2 | Develop the big story – the story of where your organization is going – by working with your top team.

3 | Bring the big story to life through words, images, etc that can be used to explain it to everyone with an interest in your organization.

4 | Help your top team find their own, personal stories to support the big story through a combination of workshops and coaching.

5 | Engage others in your organization through workshops, worksheets, etc that generate more stories and enable them to understand and contribute to your change programme.

6 | Keep up the momentum by embedding stories and storytelling in your organization.

We take a particular interest in:

  • the story of how your organization got to where it is | you have to understand the past to know what will work in the present to get to your desired future. You might also choose to make those insights part of your corporate narrative.
  • the values at the heart of your organization | incompatible values and cultures often lie behind failed mergers and acquisitions. The challenge in such cases is to use story techniques to surface and bring to life shared values which everyone can feel good about.
  • the unofficial workings of your organization | often that’s where the real work gets done. As John le Carre puts it:

‘In every operation there is an above the line and a below the line. Above the line is what you do by the book. Below the line is how you do your job.’

John le Carre | A Perfect Spy